To ensure that our customers receive high-quality services and are satisfied with the delivered products, we have designed a refund policy that clearly outlines the circumstances under which a refund may be granted because your opinion matters to us.
Wish to cancel your order? You can get a 100% reimbursement if you inform our support staff via any available communication channel before an expert begins working on your order. However, if the expert has already started working on your order, you may be eligible for some refund amount depending on how much work has been completed. Once your order has been finished and delivered, it cannot be canceled.
If you unintentionally make two payments for the same order, we can refund the entire amount of the second payment or credit it to your bonus balance for further orders.
No experts found
If we are unable to find an expert to handle your order, you will be eligible for a 100% refund. However, we prioritize urgent and complex orders and guarantee to match you with a qualified expert to handle them.
If the revised paper is delivered after the deadline, and you requested a revision in advance, you may request a refund. However, each case will be examined separately to determine the refund amount.
If your order is delivered after the deadline, and you no longer require the paper, you are entitled to a complete refund. However, this policy does not cover orders that are awaiting your instructions and answers or have not been fully paid for.
If the received product does not meet your requirements, you can request a free revision or ask to have the order assigned to another expert. You can also request a full reimbursement if you do not have time for revision.
After a full refund
Please note that if you receive a complete refund, the product will no longer be your intellectual property, and royalwriter.co.uk has the right to use this content as we see fit, including publishing it online for promotional purposes.
We will reject any refund requests that do not meet the criteria listed above.