Privacy Policy and Cookies

GENERAL OVERVIEW

Our website’s Privacy Policy and Cookies statement aims to assist our customers who have concerns about how their personal information is used online.

The Privacy Policy provides comprehensive information on collecting, using, and protecting personal data. The personal information we gather may include your name, email address, phone number, and any other information you provide when registering on our website, placing an order, or contacting us. Depending on how you interact with our website and services, we may also collect your IP address, bank and credit account information, and other data you decide to share with us.

We use the data we collect to enhance your user experience, communicate updates and information about your orders, provide customer service, and offer you information and product options that may interest you. We may also periodically email you about your order or other products and services or send you marketing communications after completing the initial transaction. However, you can always opt out of receiving such communications by clicking the unsubscribe link in our emails.

EXCLUSIVE TO EU CUSTOMERS: DATA ACCESS

As an EU customer, you have the privilege to access the information we collect on you and request corrections under the Act. You may exercise your rights to access and correct data in accordance with the Act. However, we reserve the right to decline any requests for information correction or disclosure that are deemed unreasonable or excessively impractical. For example, requests requiring extensive technical or human effort, significant changes to our technology and processes, or our ability to provide services could be impaired. If you wish to exercise your right, feel free to contact our customer support team at any time.

SSL ENCRYPTION

To safeguard your personal data, we regularly scan our website for vulnerabilities and security flaws, and only a small group of people with specific access permissions can access the secured networks where your information is stored. We also use Secure Socket Layer (SSL) encryption to secure all sensitive information you provide, and we do not store or process any transactions on our servers.

Your Rights to Personal Information: Updating & Removal
As our valued customer, you have certain rights with regard to your personal information. You may access your personal information, check its accuracy, and decide whether you want to receive communications from our partners or us by signing into your account on our website. If you need further information or want to exercise any of your rights, you can email us at support@royalwriter.co.uk

If you live or are based in the EEA, you have the following additional rights:

  • Request access to any personal information we hold about you
  • Request us to stop using your personal information for marketing purposes
  • Request us to update any inaccurate or outdated information
  • Request us to remove any personal information we hold about you
  • Request us to restrict how we process your personal information
  • Request us to share your personal information with a third-party service provider
  • Request a copy of any personal information we hold about you

We aim to respond to your emails promptly, but please note that some residual data may remain in our access logs, databases, and records, which may or may not include your personal information. Also, some personal information may be excluded from such requests if we are required to continue processing it to comply with legal requirements. When you email us with a request, we may ask for additional information to verify your identity.

YOUR SENSITIVE DATA USAGE

–°lient’s personal information is processed directly following the regulations. We have strict policies and procedures in place to ensure that your information is protected. Unfortunately, we are not able to guarantee that unauthorized third parties will break our security systems or use your personal information for improper purposes.

We do not publicly disclose our client’s personal information on our website. Only a limited number of staff and experts have access to the personal information you provide, which is kept secure in our system and associated with each order you place.

Please exercise caution when sharing any personal information on our website that you do not wish to be made public. We cannot be held responsible for any interception, theft, loss, or unauthorized access to your data that may occur.

By using our services, you acknowledge and agree that you have read and understand the risks involved in sharing personal information online and that you will hold us harmless from any damages or harm resulting from the interception, loss, theft, or unauthorized access to your data, including any information related to orders you place with us.

Sharing of Information with Third Parties

We respect your privacy and do not share your personal information with any third party unless you have been notified and given your consent. However, certain third-party service providers may have access to your information, provided that they agree to keep such information confidential. On rare occasions, we may be obliged to disclose information to fulfil legal obligations, enforce our website’s terms and conditions or protect our rights, safety, or property or those of others. Please note that any visitor data which cannot be used to identify an individual may be shared with third parties for marketing or promotional purposes.

If you wish to unsubscribe at any moment, please contact us at support@royalwriter.co.uk.

COOKIES AND WEB BEACONS

Our website may use cookies and web beacons to enhance your user experience. Cookies are small files that a website or its service provider transfers to your device’s hard drive through your web browser (if allowed). They help the website or service provider to enhance your user journeys, such as detecting your preferences and site activity. Cookies are also used to help us process and remember the items in our shopping cart to provide better experiences and tools in the future.

We use cookies for the following purposes:

  • To process and remember the items in your shopping cart
  • To remember your preferences for future visits
  • To keep track of advertisements
  • To compile aggregate statistics about site traffic and interactions to improve future site experiences

You can have your device notify you each time a cookie is being sent, or you can turn off all cookies through your browser settings. However, disabling cookies may result in some features of the website not functioning correctly.

In addition to cookies, we may also use web beacons, which are small, transparent images embedded in a website or email. Web beacons help us to understand how you interact with our website and emails and may be used for similar purposes as cookies.

We do not sell or trade personal information collected through cookies or web beacons to any third party without first notifying you. We may, however, disclose information collected through cookies or web beacons to our website hosting partners or other third parties who assist us in running the website, conducting our business, or servicing you as long as these parties agree to keep the information confidential.

We respect the “Do Not Track” (DNT) feature enabled in your browser, and we do not track, send cookies, or display advertising when DNT is enabled.

ONLINE PRIVACY POLICY

Our Online Privacy Policy pertains exclusively to the information we collect online and does not cover any information that we collect offline.

User Consent

Our Terms & Conditions have been revised to include this Online Privacy Policy, which governs your use of our services. By using our website, you signify your agreement with the terms in this Online Privacy Policy. Any modifications to our privacy policies will be published on the Privacy Policy page for users to review. Therefore, we advise you to periodically check this webpage to keep abreast of any updates and become familiar with the changes we make to our Privacy Policy.

Duration of Personal Information Retention

For individuals residing or operating within the European Economic Area (EEA), we will retain your personal information only for as long as necessary to achieve the purposes for which it was collected and processed. The length of time that we keep personal information depends on the reasons for its collection and use and any legal obligations that require us to keep it for a specific period.

If you need more information regarding our privacy policies, please do not hesitate to contact us using the information provided below.

Contact information: +44 114 4031 034 or email us at support@royalwriter.co.uk